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Frequently Asked Questions
Below are some common questions we receive before purchasing. If you have other questions, please reach out to info@lexiskinusa.com
The Products
Should I only use the creams on the specific area specified on each product?
Lexi Skin products have been specially formulated to penetrate the unique thickness of each specific area. It is labeled on each product under how-to-use which specific area the creams should be applied (e.g., Lexi Eye Cream is for under the eyes).
Do I need all 7 products?
For maximum efficacy all 7 products should be used, leaving you with healthy, radiant skin. The cleanser specifically primes the face, making the eye, face and neck cream more effective.
What does “microencapsulation” mean?
Microencapsulation is a delivery system for active ingredients used in skincare products. The main purpose of microencapsulation is to increase the stability and efficiency of active ingredients by coating them with a protective shell. Benefits of microencapsulation include:
- Enhances stability
- Active ingredients are more targeted
- Gentler on the skin
- Effects and benefits last longer
What are the benefits of Copper Peptides?
Copper peptides are well known in the skincare world with decades of data as a skin restoring ingredient, with benefits including skin firmness, smoothness, reduction of fine lines and wrinkles by promoting collagen, elastin, glycosaminoglycan (think HAs) and improved antioxidant activity.
How long until I see results?
With consistent daily use of Lexi Skin users will see improvements in skin in as little as 3 to 4 weeks.
How does Lexi Skin work against aging?
Lexi Skin combines a passion for excellence with the proven benefits of microencapsulated copper peptides and leading skin-restoring ingredients for healthier, younger looking skin.
What makes Lexi Skin special?
- We have a dedicated team behind your routine comprised of entrepreneurs, scientists, chemists, dermatologists and Dr. Arthur Swift – world renowned plastic surgeon, educator and innovator. Our state-of the art distribution center is located in Florida and our products are proudly made in the USA. All Lexi Skin products have been dermatologist tested and are Leaping Bunny Certified Cruelty-Free.
- Lexi Thompson, the driven, focused, professional golfer who swept 14 LPGA events is changing her game – literally – by creating a revolutionary new skincare line that’s causing women to rethink their routine.
- “I created this brand for women like us. Women who challenge the status quo. Women who are busy and need a skincare regimen that fits their lifestyle – and their budgets. Women who want to feel good and look good, no matter what age they are.” - Lexi Thompson
Is Lexi Skin tested on animals?
No, Lexi Skin is not tested on animals and is Leaping Bunny Certified.
Is Lexi Skin safe for all ages/skin types?
Yes, Lexi Skin is non-allergenic and dermatologist tested.
Is it safe to use Lexi Skin while pregnant / nursing?
Lexi Skin products have not been tested on women who are pregnant or nursing. Although Lexi Skin does not foresee any problem with this, it is important that you know that they have not been tested. Each ingredient has been independently tested and deemed safe for topical application. Should you have further questions related to your pregnancy and the cosmetic ingredients in Lexi Skin or any other products, we recommend that you consult with your physician or obstetrician. They will know you and your pregnancy best and can work with you to ensure you have a safe and healthy pregnancy.
How do you recycle Lexi Skin bottles & packaging?
We encourage the reuse and recycling of our containers and packaging materials whenever possible. When you are finished with your product, upcycle the container and use it on your vanity, in your garden or around your home. Otherwise, please check your local guidelines to recycle all plastic containers. All of our paper packaging and shipping boxes are recyclable!
Where can I find the list of Ingredients?
Full ingredient lists for each product can be found under the “Ingredients” tab on any individual item’s product information page.
Shipping, Delivery & Returns
What is the return policy?
Your Lexi Skin purchase is backed by our 60-Day Money-Back Guarantee. Simply return the product(s), even if empty within 60 days of receipt for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:
Lexi Skin, LLC
2281 Griffin Road
Fort Lauderdale, FL 33312
We will always do our best to process your return and issue your refund as quickly as possible. Please allow us 7 business days from the date our system received the returned products to process your refund. Upon receipt, we will credit your account for the price of the items returned. Refunds will be issued in the manner by which you originally paid (minus shipping and handling). Please contact us if you have any further questions regarding your return by accessing our online chat feature, or calling us at 1-908-456-0299.
My order is wrong or damaged, what do I do?
We’re really sorry to hear that, sometimes things can go wrong but don’t worry as we can help. Please send us a message at info@lexiskinusa.com. We’ll need to know the following information so that we can fix this for you:
- Order Number
- Incorrect item received
- The correct item ordered
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email. If the order is damaged please don’t throw the item away, as we may ask for pictures of the damage to ensure we take measures to prevent it happening again.
Account
What are the benefits of creating an account?
By creating an account on LexiSkinUSA.com you will be able to keep record of all your purchases, subscriptions, billing, and order tracking information. You can also store multiple shipping addresses to expedite the check-out process. If you choose to receive emails (which we highly suggest!), you will also be the first to know about new products, promotions and all things Lexi Skin!
How do I create an account?
Click on the “Log In” link in the upper right-hand corner of any page and then select “Register” to create an account. You can also create an account during your initial check-out.
I’m having trouble logging into my account, how do I recover my password?
Please click on the “Forget Something?” link on the log-in screen for instructions on how to recover your account. Or, please contact info@LexiSkinUSA.com for additional assistance.
How do I subscribe or cancel to Lexi Skin’s email subscription?
You can easily subscribe to our emails by clicking on our SUBSCRIBE (stay in the game) form and entering your email address at the bottom of the website. Want to cancel your email subscription? We hate to see you go! But, if you must, you can easily unsubscribe by clicking the "Unsubscribe" link at the bottom of our emails or contact us at info@LexiSkinUSA.com.